Improve by +0.5 bands in 60 days,
or your money back.
We're confident the AI examiner moves your band. If you put in the work and your predicted band hasn't gone up by half a band after 60 days, we refund you.
The policy, in plain English
If you actively practice on a paid plan for 60 days and your AI-predicted band hasn't risen by at least 0.5, we'll refund the full amount you paid for that plan. Pay once — nothing renews, nothing to cancel.
To qualify, you must:
- Be on a plan that covers the 60-day window (3-Month or 6-Month)
- Take the diagnostic test (so we have a real baseline band)
- Be active at least 4 days per week over the 60-day window
- Complete at least 3 AI-scored exercises per week
- File the claim between day 60 and day 75 of your plan
If you skip practice or never engage with the feedback, the guarantee doesn't apply — fairly, the AI can't move a band that wasn't given anything to work with. Conditions are checked automatically against your activity logs at file time.
How we review: when you file, we snapshot your activity + band trajectory. A human reviews within 7 business days and emails you the outcome. If approved, the refund is issued via Stripe to the original payment method.
Refunds processed to the original payment method within 5–10 business days after approval. One claim per plan purchase. We reserve the right to decline claims that show clear evidence of automation, sharing, or other abuse — flagged in the activity log. Questions?hi@bandnine.ai.